FAQ

Q: Product was received, but does not work as expected, what should I do?

A: For USB C to HDMI Adapter/Cable, USB C to DisplayPort Cable, please check if your laptop/smartphone is with DP Alt Mode first, which is a required condition to output video via usb c. If you need any further help, please contact us through “Customer Support Form”, we will get back to you within 24hrs.

 

Q: My item is broken/defective when it arrived, what do I do?

A: Please contact us through “Customer Support Form”, we will get back to you within 24hrs and send you a replacement to make it up.

 

Q: Did not receive my order/product, what should I do?

A: Wait one or two more days, or maybe check your neighbor’s place just in case. All FBA(Fulfilled by Amazon) order are picked, packaged, and shipped by Amazon staff in the Amazon warehouse around the nation, we encourage you to talk with Amazon support, they are usually nice to deal with and will resolve your problem quickly.

 

Q: Order the wrong item, what should I do?

A: If you would like to keep the item, feel free to do so. If you would like a refund, the fastest way is to refund through Amazon.

 

Q: Wrong item received(ordered A, received B), what should I do?

A: This happened before, but rarely. Please let us know, we will help you get thing done right.

 

Q: My order/product did not arrive on time as promised, what should I do?

A: During rush reason, there might be some delays. All FBA(Fulfilled by Amazon) order are picked, packaged, and shipped by Amazon staff in the Amazon warehouse around the nation, we encourage you to talk with Amazon support, they are usually nice to deal with and will resolve your problem quickly.

 

Q: Item worked for a period of time, now it doesn’t work any more, what should I do?

A: We run lifetime warranty for our products. If you’re using a Mac laptop, please try to reset the System Management Controller (SMC) first. If you would like a replacement or a full refund, please contact us through “Customer Support Form”, let us know how long you’ve used the item and the address for replacement. We will get back to you within 24hrs.


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